Remote Support

Systems Software Solutions Remote Support

Systems Software Solutions Remote Support enables faster problem identification and resolution, resulting in dramatic cost savings and increased customer satisfaction. The Systems Software Solutions Remote Support service enhances the effectiveness of traditional telephone-based technical support by allowing support professionals to interact with their customers live over the Web. Using Systems Software Solutions Remote Support, support representatives can instantly initiate online sessions so they can diagnose and fix problems using a powerful set of interactive tools.

What can you do in a Systems Software Solutions Remote Support meeting?

• Show and annotate diagrams and schematics

• Demonstrate how to use an application

• View and diagnose an application running on a customer's system

• Upload customer files for analysis

• Download patches or updates

• Remotely reconfigure a customer's system

• Dramatically improve their problem solving capabilities

Systems Software Solutions Remote Support

Systems Software Solutions Remote Support agents can instantly engage customers in on-line interactive support sessions live over the Web without the need to pre-install or pre-configure any software. Using any standard Web browser, your support agents can assist both new and existing customers regardless of location, and can take full control of a customer's computer system if the customer desires. The powerful tools Systems Software Solutions Remote Support provides your support professionals allow you to dramatically increase customer satisfaction, decrease call duration, and improve the profitability of your call center.

Minimum system requirements

·         Pentium with Windows 9x/NT/2000 (all features)

·         Mac OS and UNIX (limited features)

·         Netscape Communicator 4.x or Microsoft Internet Explorer 4.x, JavaScript and cookies enabled

·         56 Kbps Internet connection

All support options are based on our customer’s

level of support and needs. For more information

on support simply click here and a customer

service representative will contact you or click here

for information on how to contact us directly.